{"id":6531,"date":"2026-03-10T14:10:00","date_gmt":"2026-03-10T14:10:00","guid":{"rendered":"https:\/\/crm.folio3.com\/blog\/?p=6531"},"modified":"2026-03-10T09:47:11","modified_gmt":"2026-03-10T09:47:11","slug":"salesforce-health-cloud-complete-guide","status":"publish","type":"post","link":"https:\/\/crm.folio3.com\/blog\/salesforce-health-cloud-complete-guide\/","title":{"rendered":"Salesforce Health Cloud 101: Complete Guide"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6531\" class=\"elementor elementor-6531\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-42b63d3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42b63d3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8cb52bc\" data-id=\"8cb52bc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ff90830 elementor-widget elementor-widget-text-editor\" data-id=\"ff90830\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Salesforce Health Cloud is the trusted, connected, AI-first platform for healthcare, built on a deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance.<\/p>\n<p>Healthcare and life sciences organizations using Salesforce are seeing an average 25% savings on operational costs. Organizations, including John Muir Health, Humana, and bluebird bio, have adopted Health Cloud to transform fragmented patient data into connected care journeys.<\/p>\n<p>More than 600 companies, including industry leaders like Lilly, Pacific Clinics, United Healthcare, and Humana, rely on Salesforce Health Cloud to manage patient data efficiently.<\/p>\n<p>Throughout this article, we explain the core components of Salesforce Health Cloud, including patient engagement, care coordination, data architecture, ,core features and Patient 360 capabilities, the healthcare-specific data model, integration strategies with Epic, Cerner, and Meditech EHR systems, implementation methodology, pricing structures, Agentforce AI capabilities, and practical guidance for determining organizational fit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e2655e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e2655e0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a7216c2\" data-id=\"6a7216c2\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d34aa59 elementor-widget elementor-widget-heading\" data-id=\"2d34aa59\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Salesforce Health Cloud - An Overview <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19ed99cc elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"19ed99cc\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"xts-icon xts-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Better care for patients:<\/b> Doctors can use Salesforce Health Cloud to track patient information, communicate easily, and create personalized treatment plans. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"xts-icon xts-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Easier work for doctors:<\/b> The platform automates tasks like appointment reminders and refills, and helps doctors work together as a team. This frees up doctors' time to focus on what matters most - their patients!<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"xts-icon xts-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Smarter healthcare decisions:<\/b> Salesforce Health Cloud collects patient data in one place and helps doctors understand it better. This allows hospitals to spot potential problems early and make better choices about patient care.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38e4da11 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38e4da11\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-13aedee3\" data-id=\"13aedee3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ecba045 elementor-widget elementor-widget-text-editor\" data-id=\"2ecba045\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\">Salesforce Health Cloud Features<\/h2>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"10\">\n<tbody>\n<tr>\n<th>Feature<\/th>\n<th>Description<\/th>\n<\/tr>\n<tr>\n<td>Patient 360<\/td>\n<td>All patient information in one place. The system gathers data from different sources to give a complete view of each <a href=\"https:\/\/crm.folio3.com\/blog\/payer-provider-portals\/\" target=\"_blank\" rel=\"noopener\">patient\u2019s health journey<\/a>.<\/td>\n<\/tr>\n<tr>\n<td>Care Plans<\/td>\n<td>Helps providers manage patients and create structured care plans while supporting stronger doctor patient relationships.<\/td>\n<\/tr>\n<tr>\n<td>Care Coordination<\/td>\n<td>Allows healthcare teams, caregivers, and patients to work together through shared data and clear communication.<\/td>\n<\/tr>\n<tr>\n<td>Health Timeline<\/td>\n<td>Shows patient medical events in a clear timeline so care teams can easily track treatment progress and history.<\/td>\n<\/tr>\n<tr>\n<td>Utilization Management<\/td>\n<td>Helps ensure patients receive appropriate care at the right time while improving resource use and controlling costs.<\/td>\n<\/tr>\n<tr>\n<td>Social Determinants<\/td>\n<td>Includes non clinical factors such as housing, food access, and transportation to better understand patient health conditions.<\/td>\n<\/tr>\n<tr>\n<td>Virtual Care<\/td>\n<td>Supports remote healthcare through video visits, digital communication, and remote patient monitoring tools.<\/td>\n<\/tr>\n<tr>\n<td>Einstein Analytics<\/td>\n<td>Uses AI to analyze patient data, identify risks, predict outcomes, and help care teams take proactive actions.<\/td>\n<\/tr>\n<tr>\n<td>Assessments<\/td>\n<td>Allows care teams to collect patient health information through questionnaires and behavioral health assessments.<\/td>\n<\/tr>\n<tr>\n<td>Home Health<\/td>\n<td>Supports home based care with scheduling tools, mobile assessments, and remote patient monitoring capabilities.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><a href=\"https:\/\/crm.folio3.com\/blog\/top-features-of-salesforce-health-cloud\/\" target=\"_blank\" rel=\"noopener\">Salesforce Health Cloud Features<\/a> makes this CRM a powerful player in healthcare industry. Users can access this platform that gathers and visualizes patient data from various sources. This information creates a comprehensive picture of a patient&#8217;s health journey.<\/p>\n\n<h2 class=\"wp-block-heading\">What is Salesforce Health Cloud Used For?<\/h2>\n\n<ol>\n<li>Delivers customized patient care plans.<\/li>\n<li>Provides condition-specific patient education.<\/li>\n<li>Improves patient care coordination and preventative measures.<\/li>\n<li>Enables data-driven decisions.<\/li>\n<li>Improves patient outcomes.<\/li>\n<li>Streamlines healthcare operations.<\/li>\n<li>Automates tasks and streamlines workflows.<\/li>\n<li>Integrates patient data efficiently.<\/li>\n<li>Facilitates communication among healthcare professionals, supporting\u00a0<a class=\"break-word hover:text-super hover:decoration-super underline decoration-from-font underline-offset-1 transition-all duration-300\" href=\"https:\/\/crm.folio3.com\/blog\/salesforce-crm-healthcare-for-care-coordination\/\" target=\"_blank\" rel=\"noopener\">care coordination with Salesforce CRM<\/a>.<\/li>\n<li>Critical for effective healthcare operations.<\/li>\n<li>Reduces patient readmission rates.<\/li>\n<li>Improves resource management and prevents overspending.<\/li>\n<li>Enhances patient experience through timely care.<\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\">The Salesforce Health Cloud Architecture<\/h2>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-6613\" src=\"https:\/\/crm.folio3.com\/blog\/wp-content\/uploads\/2024\/06\/The-Salesforce-Health-Cloud-Architecture.png\" alt=\"The Salesforce Health Cloud Architecture\" width=\"3088\" height=\"2979\" srcset=\"https:\/\/crm.folio3.com\/blog\/wp-content\/uploads\/2024\/06\/The-Salesforce-Health-Cloud-Architecture.png 3088w, https:\/\/crm.folio3.com\/blog\/wp-content\/uploads\/2024\/06\/The-Salesforce-Health-Cloud-Architecture-1536x1482.png 1536w, https:\/\/crm.folio3.com\/blog\/wp-content\/uploads\/2024\/06\/The-Salesforce-Health-Cloud-Architecture-2048x1976.png 2048w\" sizes=\"(max-width: 3088px) 100vw, 3088px\" \/><\/p>\n\n<h3>Salesforce Platform:<\/h3>\n<ul>\n<li>Provides secure data management.<\/li>\n<li>Scalable for different workloads.<\/li>\n<li>Keeps data separate for different organizations.<\/li>\n<\/ul>\n<h3>Middleware:<\/h3>\n<ul>\n<li>Connects Health Cloud to other systems.<\/li>\n<li>Integrates with electronic medical records (EMRs) and scheduling tools.<\/li>\n<\/ul>\n<h3>Patient Engagement Tools:<\/h3>\n<ul>\n<li>Improves communication between patients and providers.<\/li>\n<li>Makes it easy to schedule appointments.<\/li>\n<\/ul>\n<h3>Compliance and Security:<\/h3>\n<ul>\n<li>Protects sensitive patient information with Salesforce Shield.<\/li>\n<li>Meets healthcare regulations.<\/li>\n<\/ul>\n<h3>User Interface:<\/h3>\n<ul>\n<li>Features the Salesforce Lightning Console.<\/li>\n<li>Offers an easy-to-use interface for healthcare professionals.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Salesforce Health Cloud Data Model<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-19664 size-full\" src=\"https:\/\/crm.folio3.com\/blog\/wp-content\/uploads\/2026\/03\/Salesforce-Health-Cloud-Data-Model.png\" alt=\"Salesforce Health Cloud Data Model\" width=\"1536\" height=\"1024\" \/><\/p>\n\n<p>Understanding the Health Cloud data model is critical for implementation success. The data architecture determines how scalable and flexible your deployment will be as organizational needs evolve.<\/p>\n<h3 class=\"wp-block-heading\">Person Account Model<\/h3>\n<p>Most healthcare organizations don&#8217;t consider their patients or members in the context of an organization. In the context of Health Cloud, the household data model maps the relationships between patients or members and the people and organizations who participate in their care. This map helps caregivers work more efficiently as they engage with the patient and provide them with the appropriate care.<\/p>\n<p>The Account and Contact objects represent these caregivers and organizations. Business account records represent organizations. Person account or contact records represent people.<\/p>\n<p>The Person Account model enables Health Cloud to represent patients as first-class entities rather than contacts subordinate to organizational accounts\u2014a fundamental requirement for patient-centric healthcare CRM.<\/p>\n<h3>Clinical Data Model Objects<\/h3>\n<p>The Clinical data model aligns with FHIR and supports many of the HL7 message types. This data model captures information from an Electronic Health Record (EHR) system via integration middleware. It displays information commonly associated with EHRs such as patient or member encounters, chronic conditions, allergies, medications, and immunizations.<\/p>\n<p>Key objects in the clinical data model include:<\/p>\n<p><strong>Clinical Encounter<\/strong>: The Clinical Encounter object represents a healthcare-related interaction between a patient and<\/p>\n<h2 class=\"wp-block-heading\">Analytics and Reporting<\/h2>\n<p><a href=\"https:\/\/crm.folio3.com\/blog\/wp-content\/uploads\/2024\/06\/Reporting-And-Analytics.png\"><img decoding=\"async\" class=\"alignnone wp-image-6715 size-full\" src=\"https:\/\/crm.folio3.com\/blog\/wp-content\/uploads\/2024\/06\/Reporting-And-Analytics.png\" alt=\"Reporting And Analytics\" width=\"1320\" height=\"499\" \/><\/a><\/p>\n<p><\/p>\n<p><strong>Image Source Astreait<\/strong><\/p>\n<p>The health cloud Salesforce built-in analytics and reporting tools allow healthcare organizations to learn about care trends, patient demographics, and organizational performance metrics. The health cloud generates detailed reports with all this information, allowing stakeholders to know about the current situation and plan accordingly.\u00a0<\/p>\n\n<p>A comprehensive understanding of the Salesforce health cloud\u2019s architecture allows healthcare organizations to implement it effectively. This detailed description of its key components improves an understanding of the system, subsequently helping plan a more effective implementation.\u00a0<\/p>\n<h2>Salesforce Health Cloud Data Model User Prospective:<\/h2>\n<blockquote class=\"reddit-embed-bq\" style=\"height: 316px;\" data-embed-height=\"316\"><a href=\"https:\/\/www.reddit.com\/r\/salesforce\/comments\/10eav65\/individual_data_model_for_health_cloud\/\" data-abc=\"true\">Individual data model for Health Cloud?<\/a><br \/>by<a href=\"https:\/\/www.reddit.com\/user\/futuretoback\/\" data-abc=\"true\">u\/futuretoback<\/a> in<a href=\"https:\/\/www.reddit.com\/r\/salesforce\/\" data-abc=\"true\">salesforce<\/a><\/blockquote>\n<p><script async=\"\" src=\"https:\/\/embed.reddit.com\/widgets.js\" charset=\"UTF-8\"><\/script><\/p>\n\n<h2 class=\"wp-block-heading\">How Does Salesforce Health Cloud Manage Patient Data?<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6570\" src=\"https:\/\/crm.folio3.com\/blog\/wp-content\/uploads\/2024\/06\/salesforce-health-cloud-implementation-.png\" alt=\"salesforce health cloud implementation\" width=\"955\" height=\"501\" \/><\/p>\n\n<p>The Salesforce health cloud combines standard and custom objects for patient data management. These objects can be grouped into core, health-cloud-specific, implementation-specific, and custom objects. Here is a detailed explanation of these objects:<\/p>\n\n<h3 class=\"wp-block-heading\">Core Objects\u00a0<\/h3>\n\n<p>The two health cloud core objects include:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>The patient object represents individual members and patients in the health cloud. It stores all demographic information, contact information, allergies and medications, and overall medical history.<\/li>\n\n<li>The contact object manages relationships between patients, their families, caregivers, and healthcare providers.\u00a0<\/li>\n<\/ul>\n<p><a href=\"#con-form\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-15812\" src=\"https:\/\/crm.folio3.com\/blog\/wp-content\/uploads\/2025\/08\/CTA-Blog-Banner-Want-to-use-Salesforce.webp\" alt=\"CTA-Blog-Banner-Want-to-use-Salesforce\" width=\"2550\" height=\"480\" srcset=\"https:\/\/crm.folio3.com\/blog\/wp-content\/uploads\/2025\/08\/CTA-Blog-Banner-Want-to-use-Salesforce.webp 2550w, https:\/\/crm.folio3.com\/blog\/wp-content\/uploads\/2025\/08\/CTA-Blog-Banner-Want-to-use-Salesforce-1536x289.webp 1536w, https:\/\/crm.folio3.com\/blog\/wp-content\/uploads\/2025\/08\/CTA-Blog-Banner-Want-to-use-Salesforce-2048x386.webp 2048w\" sizes=\"(max-width: 2550px) 100vw, 2550px\" \/><\/a><\/p>\n\n<h2 class=\"wp-block-heading\">Salesforce Health Cloud Implementation &#8211; Step By Step Guide<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Once you\u2019ve understood what the health cloud Salesforce can do, having a Salesforce health cloud implementation strategy is essential. The health cloud is a complex software that requires proper planning and configuration for a correct implementation.<\/p>\n<p class=\"my-0\">Sometimes, working with\u00a0<a href=\"https:\/\/crm.folio3.com\/salesforce\/\" target=\"_blank\" rel=\"noopener\">Salesforce consulting services<\/a>\u00a0or dedicated health cloud implementation experts can also help!<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>The Salesforce health cloud implementation steps include preparation, installation and configuration, customization, and data migration. Each component lays the foundation for the next, making it extremely important for implementation to be done right. Here\u2019s how to implement the Salesforce health cloud:<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">The Preparation Stage<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>In preparation, patients and members are linked with healthcare organizations and providers in the Salesforce health cloud. Chatter settings enable internal collaboration channels and guarantee data protection for patient records.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>User accounts are set up to control system access and prevent unauthorized access. Patients and members are individuals with defined data migration rules and configured personal accounts. Suitable secure measures must be incorporated to ensure compliance with HIPAA and other regulations. Proper preparation lays the foundation for an effective Salesforce health cloud implementation strategy.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Installing and Configuring Health Cloud<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Once the health cloud is ready, users can log in using the installation link in the contract. This process activates the Salesforce health cloud in your healthcare organization, enabling authorized users to access the system. However, several steps remain before the system is fully operational.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Next, user profiles are created, and access is granted to relevant users. This involves assigning different health cloud permission sets and licenses based on user roles, such as:<\/p>\n<!-- \/wp:paragraph --><!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>Admins<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Patients<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Care coordinators<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Other relevant roles<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p>Additionally, all these users must be trained to operate the Salesforce health cloud. This is crucial due to variations in technical experience among users. Healthcare organizations must invest in timely and accurate training for the best results.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>The success of this training process determines how well the Salesforce health cloud will operate in the long run. Thorough preparation and proper configuration ensure that the Salesforce health cloud performs its job effectively.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Customization and Data Migration<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>The final step in implementing the health cloud involves tailoring the platform to your specific needs and migrating essential data from legacy systems to the health cloud.<\/p>\n<p>The Salesforce health cloud is highly modular, allowing it to be designed to cater to specific user and workflow requirements. You can use <a class=\"decorated-link\" href=\"https:\/\/crm.folio3.com\/salesforce\/customization-service\/\" target=\"_blank\" rel=\"noopener\" data-start=\"2007\" data-end=\"2103\">Salesforce customization service<\/a> to tailor layouts, workflows, and dashboards to your organization\u2019s exact needs.<\/p>\n<p>For the best results, consider professional support through <a class=\"decorated-link\" href=\"https:\/\/crm.folio3.com\/salesforce\/development-services\/\" target=\"_blank\" rel=\"noopener\" data-start=\"993\" data-end=\"1090\">Salesforce development services<\/a> to ensure every setup and customization meets your organization\u2019s needs.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>To achieve this, you can:<\/p>\n<!-- \/wp:paragraph --><!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>\n<p class=\"my-0\"><a href=\"https:\/\/crm.folio3.com\/salesforce\/hire-salesforce-developer\/\" target=\"_blank\" rel=\"noopener\">Hire Salesforce developers<\/a>\u00a0to design custom record types for patients, doctors, and data models<\/p>\n<\/li>\n<li>\n<p class=\"my-0\">Create custom page layouts to suit your needs<\/p>\n<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item --><!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p class=\"my-0\">Migrating patient data from electronic health records (EHRs) and other healthcare systems brings essential data into the mix, making it easier to map patient data accurately with\u00a0<a href=\"https:\/\/crm.folio3.com\/salesforce\/integration-services\/\" target=\"_blank\" rel=\"noopener\">Salesforce integration services<\/a>.<\/p>\n<p>Businesses can also rely on <a class=\"decorated-link\" href=\"https:\/\/crm.folio3.com\/salesforce\/migration-services\/\" target=\"_new\" rel=\"noopener\" data-start=\"2713\" data-end=\"2803\">Salesforce migration services<\/a> to ensure seamless data transfer between systems.<\/p>\n<p>Comprehensively mapped patient data provides current and future healthcare providers with a clear and detailed view of the patient&#8217;s journey.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Having patient data from various sources allows healthcare providers to understand a patient&#8217;s health progression over time. This helps prevent medication mix-ups, treatment options, and proactive measures based on historical data. These sources include:<\/p>\n<!-- \/wp:paragraph --><!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>Prescriptions<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Medications<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Treatments<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Symptoms<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Doctors visited<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p class=\"my-0\">Proper Salesforce health cloud data implementation determines its short- and long-term effectiveness. For best results, consider a\u00a0<a href=\"https:\/\/crm.folio3.com\/salesforce\/implementation-service\/\" target=\"_blank\" rel=\"noopener\">Salesforce implementation service<\/a>\u00a0specialized in healthcare.<\/p>\n<p>Beyond the initial inertia, user adoption will gradually improve. A vital component of this success is patient data management. This next section explains how the Salesforce health cloud manages patient data to get the job done.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Health-Cloud Specific Objects\u00a0<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>The different health-cloud-specific objects include:\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>CarePlan will design and deploy customer treatment plans that list the treatment goals, actions, and interventions for specific patient conditions.\u00a0<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>CarePlanActivity is used to track individual treatment actions and tasks within a care plan, as well as to track progress and ensure adherence.\u00a0<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>The encounter object for patient-healthcare provider interactions. It helps record the date, diagnosis, location, and treatment.\u00a0<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>The immunization object is to track patient immunization records, including the vaccination data, type, and next due date.\u00a0<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>MedicationOrder to track patient prescriptions, including medication duration, dosage, and future refills.\u00a0<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>The problem objects to document specific diagnoses or health concerns associated with the patient.\u00a0<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Implementation Specific Objects\u00a0<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p><a href=\"https:\/\/crm.folio3.com\/blog\/salesforce-health-cloud-implementation-guide\/\" target=\"_blank\" rel=\"noopener\">Health cloud implementations<\/a> can vary depending on healthcare organization size and specialization. Implementation-specific objects include:<\/p>\n<!-- \/wp:paragraph --><!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>Social history is where a patient&#8217;s social determinants are captured and stored. These include living conditions, employment status, and lifestyle choices.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>The objective is to define specific patient health goals to map treatment progress for context, such as how far they\u2019ve come and if changes are required.\u00a0<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>The task object is to manage patient care-related actions or tasks that must be completed. Think of this like a to-do list function.\u00a0<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><!-- wp:heading {\"level\":3} -->\n<div class=\"flex max-w-full flex-col flex-grow\">\n<div class=\"min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"131c05d3-e4fa-4dd0-9b8f-b917cc2ef2c7\" data-message-model-slug=\"gpt-4o-mini\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<h3>Custom Objects in Salesforce Health Cloud<\/h3>\n<ul>\n<li>Salesforce Health Cloud has many standard objects for various tasks.<\/li>\n<li>Custom objects can be created to meet specific healthcare needs.<\/li>\n<li>Examples of custom objects include:\n<ul>\n<li>Tracking lab results.<\/li>\n<li>Recording specific procedures.<\/li>\n<li>Capturing patient data for particular care models.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Clinical Data Model (FHIR) and Data Relationships<\/h3>\n<ul>\n<li>FHIR standard allows better integration of patient data from different healthcare systems.<\/li>\n<li>Using a standard format improves data collection, organization, and usage.<\/li>\n<li>Data relationship objects connect various objects for better communication.<\/li>\n<li>They help build a clear view of a patient\u2019s healthcare journey.<\/li>\n<li>Data relationships streamline treatments and enhance personalized care.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 style=\"font-size: 25px;\">How does Salesforce Health Cloud help doctors give patients better care?<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Personalizing the patient journey helps healthcare providers create treatment plans relevant to each patient\u2019s condition and requirements. Personalization at different treatment touchpoints helps foster improved patient engagement and treatment outcomes. Here\u2019s how the Salesforce health cloud does this:<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Encouraging Personalized Communication<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Patients can be segmented based on health conditions, treatment plans, and demographics. Healthcare organizations use this information to send targeted correspondence (emails, SMS, portal messages) with educational resources and appointment reminders.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>The health cloud uses a patient\u2019s specific preferences and needs to develop personalized treatment plans centered around them. Incorporating medication history, allergies, and patient goals into the treatment plan ensures better results while promoting medication adherence.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>This helps patients get essential treatment, but complex treatment plans can be confusing and overwhelming. Through two-way patient portal communication, patients can ask their doctor questions, report new symptoms, and easily schedule appointments for a better health experience.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Leveraging Data-Driven Insights\u00a0<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>A patient can generate large amounts of healthcare data at any given time, e.g., medication and treatment history, health social determinants, and overall medical history. The <a href=\"https:\/\/crm.folio3.com\/blog\/salesforce-patient-360-of-the-health-cloud\/\" target=\"_blank\" rel=\"noopener\">Salesforce health cloud offers a 360-degree<\/a> and holistic patient view, with data aggregated from various sources.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>The Salesforce health cloud&#8217;s analytics capabilities can sift through large amounts of patient data to generate meaningful insights for various use case scenarios. For example, the health cloud can identify at-risk patients based on historical and current data analysis. These findings help develop proactive treatment interventions that could reduce readmissions and improve patient treatment in the short and long run.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Predictive analytics in healthcare is responsible for changing healthcare as we know it. A consolidated healthcare data repository makes data accessibility exponentially easier, improving patient outcomes and empowering patients simultaneously.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Pushing for Patient Empowerment\u00a0<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Patient empowerment is an essential treatment component because patients need to be looped into the essentials of their treatment. The Salesforce health cloud has three key elements that empower patients to retain control of their treatment. Here\u2019s how they do it:<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":4} -->\n<h4 class=\"wp-block-heading\">Patient Self-Service Portal\u00a0<\/h4>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Patients can access their test results, health records, educational resources, and appointments through a self-service portal, which allows them to take more ownership of their health and treatments.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":4} -->\n<h4 class=\"wp-block-heading\">Medication Management Tools<\/h4>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>An integrated medication management tool sends medication reminders, tracks medication refills, and has a medication knowledge base. Patients can know what medication they need, dosage, and what it does for them. These tools help promote medication adherence, an integral component of patient treatment.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":4} -->\n<h4 class=\"wp-block-heading\">Telehealth Integration<\/h4>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>In a post-pandemic world, telehealth integration in the Salesforce health cloud helps patients schedule and attend virtual consultations with their doctors. A virtual doctor\u2019s appointment empowers patients to get essential consultations, even if they\u2019re limited by mobility or consequences.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Building Streamlined Workflows<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Healthcare providers must manage patients, patient data, treatments, medications, and administrative tasks. This can overwhelm even the most organized individual, which is where the health cloud comes in two key ways:<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":4} -->\n<h4 class=\"wp-block-heading\">Task Automation<\/h4>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>The Salesforce Health Cloud can automate appointment scheduling and reminders, lab result notifications, and prescription refill reminders, among many other things. Patient EHRs and billing information are automatically updated.\u00a0<\/p>\n<p>For more advanced process streamlining, explore <a class=\"decorated-link\" href=\"https:\/\/crm.folio3.com\/salesforce\/automation-services\/\" target=\"_blank\" rel=\"noopener\" data-start=\"3309\" data-end=\"3401\">Salesforce automation services<\/a> designed to enhance operational efficiency.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>When a patient is admitted, records are automatically generated, or existing records are updated. Process automation frees up valuable time for healthcare professionals to focus on complex cases and other patient interactions. We often underestimate the effectiveness of process automation in streamlining workflows.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":4} -->\n<h4 class=\"wp-block-heading\">Team Collaboration\u00a0<\/h4>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>The care team involves every healthcare provider (doctors, nurses, pharmacists, specialists) in a case. The health cloud securely shares progress notes, patient information, and the care plan with everyone to ensure every relevant individual has a comprehensive view of their patient&#8217;s healthcare.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>You have an efficient and effective system for patient treatment progress using the health cloud and task automation.<\/p>\n<p>Effective cross-departmental collaborations yield better results than siloed departments with limited or delayed communication something a <a href=\"https:\/\/crm.folio3.com\/salesforce\/managed-service-provider\/\" target=\"_blank\" rel=\"noopener\">Salesforce managed service provider<\/a> can help facilitate.<\/p>\n<p>There isn&#8217;t a one-size-fits-all approach, but having powerful foundational tools helps manage any potential medical challenge.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Salesforce Integrations\u00a0<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6692 size-full\" src=\"https:\/\/crm.folio3.com\/blog\/wp-content\/uploads\/2024\/06\/Salesforce-Integrations.png\" alt=\"Salesforce Integrations\" width=\"548\" height=\"265\" \/><\/p>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>The Salesforce health cloud has several essential features that help improve healthcare operations. However, third-party integrations can be added to further enhance or refine functionality.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Integrating an electronic health record (EHR) system using health level seven (HL7) standards and leveraging MulseSoft is child\u2019s play for the Salesforce health cloud.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Integration Components\u00a0<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>This section breaks down each element and then explains how they work together to improve the Salesforce health cloud user experience.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":4} -->\n<h4 class=\"wp-block-heading\">Salesforce Health Cloud EHR Integration<\/h4>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Electronic health records (EHRs) are digital patient records containing medical history, diagnosis, medications and allergies, lab results, immunizations, imaging reports, and demographic information. Integrating an EHR into the Salesforce health cloud makes essential patient information available to doctors to understand their patients&#8217; long-term healthcare journey.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":4} -->\n<h4 class=\"wp-block-heading\">Salesforce Health Cloud and HL7<\/h4>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>HL7 is an international standard for healthcare data exchange over the Internet. It defines the formats and protocols for different healthcare data types and enables seamless communication between healthcare systems.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":4} -->\n<h4 class=\"wp-block-heading\">Salesforce Integration With MuleSoft<\/h4>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>It is an integration platform that facilitates communication between healthcare systems, applications, and software. Mulesoft offers all the tools and connectors needed to integrate EHRs and other systems within the Salesforce health cloud. Mulesoft integrates all of these systems while using HL7 standards.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Health Cloud Integrations in the Real World<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p><strong>Consider this situation:<\/strong><\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Patient data is generated and stored within the integrated EHR system and formatted according to HL7 standards. Using pre-built connectors for simplified integration, Mulesoft behaves like a bridge between the EHR and Salesforce health cloud.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Next, Mulesoft will convert HL7 data so the health cloud data model can better understand it, often handling large and complex data volumes for smooth data flow between the health cloud and EHR. Finally, this converted HL7 data is safely transferred into the Salesforce health cloud program, creating a unified data repository with robust encryptions and access controls.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Salesforce Health Cloud Pricing Overview<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>If you\u2019re reading this, you\u2019ve learned nearly everything about the Salesforce health cloud. This section expands on how much the Salesforce health cloud will <a href=\"https:\/\/crm.folio3.com\/blog\/salesforce-pricing\/\" target=\"_blank\" rel=\"noopener\">cost<\/a> monthly per user. We\u2019ve put this information in this table, making it easier to understand:\u00a0<\/p>\n<table>\n<thead>\n<tr>\n<th>Model<\/th>\n<th>Monthly Price (USD\/user\/Month)<\/th>\n<th>Features<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Enterprise<\/td>\n<td>\n<div class=\"card__price card__price--display-2\"><span class=\"price_text__symbol\">$<\/span><span class=\"\">350<\/span><\/div>\n<\/td>\n<td>\n<ul>\n<li>Out-of-the-box CRM for healthcare and life sciences. Includes core patient management, care coordination, and engagement tools.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Unlimited<\/td>\n<td>$525<\/td>\n<td>Unlimited CRM power and support for healthcare and life sciences. Adds advanced analytics, expanded storage, and enhanced support.<\/td>\n<\/tr>\n<tr>\n<td>Health Cloud \u2013 Agentforce 1 for Service<\/td>\n<td>$750<\/td>\n<td>Best of Salesforce service built for health. Includes Agentforce AI, Slack Enterprise Grid, Digital Engagement, and full-service automation.<\/td>\n<\/tr>\n<tr>\n<td>Health Cloud \u2013 Agentforce 1 for Sales<\/td>\n<td>$750<\/td>\n<td>Build better relationships with patients, members, providers, and partners. Includes sales-specific AI tools, Salesforce Maps, and Sales Planning.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Feature Comparison<\/h3>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"10\">\n<tbody>\n<tr>\n<th>Feature<\/th>\n<th>Enterprise<\/th>\n<th>Unlimited<\/th>\n<th>Agentforce 1 for Service<\/th>\n<th>Agentforce 1 for Sales<\/th>\n<\/tr>\n<tr>\n<td>Industry Specific Data Models<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Identity Verification<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Social Determinants<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Healthcare APIs<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Assessments<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Virtual Care<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Integrated Care Management<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Utilization Management<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Risk Stratification<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Medication Management<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Behavioral Health App &amp; Crisis Support<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Referral Management<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Contact Center for Health<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Slack Enterprise Grid<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Digital Engagement<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2705<\/td>\n<td>\u2795 Add on<\/td>\n<\/tr>\n<tr>\n<td>Health Intelligence<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/crm.folio3.com\/blog\/agentforce-for-life-sciences\/\" target=\"_blank\" rel=\"noopener\">Agentforce for Health Cloud<\/a><\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Tableau Next<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Knowledge Management<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Einstein Conversation Insights<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Salesforce Maps<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Sales Planning<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Medical Sales Email Generation<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Premier Success Plan<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>24\/7 Toll Free Support<\/td>\n<td>\u2795 Add on<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u00a0<\/p>\n<!-- wp:paragraph -->\n<p>The Health Cloud Enterprise best suits small organizations that need basic CRM functionality. The Health Cloud Unlimited package is for large organizations requiring comprehensive support, advanced features, and <a href=\"https:\/\/crm.folio3.com\/blog\/salesforce-einstein-copilot-improves-the-healthcare-industry\/\" target=\"_blank\" rel=\"noopener\">Einstein AI<\/a>-powered functionality.\u00a0<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">Salesforce Health Cloud Limitations<\/h2>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p>The Salesforce health cloud is a potent platform for patient data management and improving patient care. However, it has limitations; we\u2019ve listed them here to give you a better idea:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} --><\/p>\n<h3>Data Integration<\/h3>\n<ol>\n<li>Integrating Salesforce Health Cloud with third-party tools is beneficial but complex, requiring significant development experience.<\/li>\n<li>Data integration may sound simple, but it involves various components, such as HL7 standards.<\/li>\n<li>Achieving proper data integration is challenging and not for the faint-hearted.<\/li>\n<li>Varying data formats can complicate data mapping between different healthcare systems.<\/li>\n<li>Proper data mapping necessitates careful configurations and regular maintenance after implementation.<\/li>\n<li>A dedicated IT team with Salesforce experience is essential for addressing system malfunctions to avoid disruptions in hospital operations.\u00a0<\/li>\n<li>Partnering with a trusted provider of <a class=\"decorated-link\" href=\"https:\/\/crm.folio3.com\/salesforce\/support-and-maintenance-services\/\" target=\"_blank\" rel=\"noopener\" data-start=\"1491\" data-end=\"1609\">Salesforce support and maintenance services<\/a> ensures long-term stability and system performance.<\/li>\n<\/ol>\n<h3>Security and Privacy<\/h3>\n<ol>\n<li>Ensuring healthcare data security is critical, with no room for compromise.<\/li>\n<li>Managing role-based access control is crucial for patient data privacy.<\/li>\n<li>Improper management of user access could lead to data breaches and HIPAA violations, which are unacceptable.<\/li>\n<li>The Salesforce Health Cloud features a robust data encryption system.<\/li>\n<li>Some healthcare organizations may require additional data security measures, necessitating further integrations.<\/li>\n<li>Additional integrations can create compatibility challenges and introduce new security risks.<\/li>\n<\/ol>\n<h3>Cost Considerations<\/h3>\n<ol>\n<li>Salesforce Health Cloud can be expensive, particularly for larger organizations using the Health Cloud Unlimited plan, which includes advanced features.<\/li>\n<li>Implementation of Salesforce Health Cloud requires resources for data migration, consulting services, and training programs. Reviewing <a href=\"https:\/\/crm.folio3.com\/blog\/salesforce-implementation-cost\/\" target=\"_blank\" rel=\"noopener\">implementation pricing<\/a> helps organizations estimate these costs and plan deployments more effectively.<\/li>\n<li>Additional Salesforce objects and functions can increase costs if custom integrations are needed.<\/li>\n<li>Customizing workflow development will incur higher costs for design, development, and deployment.<\/li>\n<\/ol>\n<h2>Salesforce Health Cloud and Agentforce: The AI Layer<\/h2>\n<p>The introduction of Agentforce represents a transformative advancement in Health Cloud&#8217;s capabilities, bringing autonomous AI agents capable of executing complex healthcare workflows without constant human oversight.<\/p>\n<h3>Understanding Agentforce for Healthcare<\/h3>\n<p>Built on the world&#8217;s #1 AI CRM and powered by Agentforce, Health Cloud is the trusted, connected platform for healthcare. By bringing together clinical and nonclinical data in one place with actionable intelligence, Health Cloud helps organizations collaborate efficiently, deliver personalized care, and automate health operations.<\/p>\n<p>Health Cloud is the AI-first platform purpose-built for healthcare that connects clinical and operational data to deliver seamless experiences. It fuels pre-built AI agents that automate tasks and surface actionable intelligence, helping organizations reduce burnout, accelerate time to care, and scale personalized patient engagement.<\/p>\n<h3>Prior Authorization Automation Agents<\/h3>\n<p>One of the most impactful applications of Agentforce in healthcare addresses the administrative burden of prior authorization. Shifting attitudes around prior authorizations are a win for patients, providers, and payers. AI agents can automate the collection of clinical documentation, submission of authorization requests, and tracking of approval status\u2014reducing the manual effort that consumes significant staff time.<\/p>\n<h3>Patient Intake Automation Agents<\/h3>\n<p>Smart Scheduling and Virtual Agent Tools through AI bots assist with appointment booking, pre-visit questionnaires and follow-ups, drastically reducing no-shows and improving operational efficiency.<\/p>\n<p>Intake automation agents can guide patients through registration workflows, collect insurance information, and prepare clinical staff with relevant patient context before encounters begin.<\/p>\n<h3>Care Gap Detection Agents<\/h3>\n<p>For payers, Health Cloud enables targeted outreach by health risk scores, member behavior and history patterns, helping drive wellness program participation and reduce overall costs.<\/p>\n<p>AI agents can continuously monitor patient populations to identify individuals overdue for preventive screenings, chronic disease management interventions, or follow-up appointments\u2014triggering automated outreach or alerting care coordinators.<\/p>\n<h3>Member Services AI Agents<\/h3>\n<p>Agentforce provides agents with real-time EHR data access and AI-powered summaries of critical information\u2014such as medical history, in-network providers, eligibility, benefits, and claims status\u2014to expedite responses, boost productivity and personalize every interaction.<\/p>\n<p>For payer organizations, member services agents can answer benefit questions, explain claims status, and guide members to appropriate care resources without requiring human intervention for routine inquiries.<\/p>\n<h3>Data Cloud Integration for AI<\/h3>\n<p>Salesforce Data Cloud provides the ability to unify data from all your sources and activate it across apps and experiences.<\/p>\n<p>The data unification and harmonization performed by Salesforce Data Cloud allows data from AWS and non-AWS data sources to be accessed when building the patient 360 data model.<\/p>\n<p>Data Cloud serves as the foundation for AI-driven workflows by unifying patient data from multiple sources\u2014EHRs, claims systems, wearable devices, and engagement platforms\u2014into a single real-time profile that powers intelligent automation.<\/p>\n<h3>MuleSoft Integration for AI Context<\/h3>\n<p>MuleSoft can integrate data from various hospital systems, for example, electronic healthcare records (EHR) systems, billing, and scheduling, into a unified view in Salesforce Health Cloud.<\/p>\n<p>MuleSoft&#8217;s FHIR-based integrations enable real-time clinical context for AI agents, ensuring that automated workflows operate with current patient information rather than stale data.<\/p>\n<p>The combination of Agentforce, Data Cloud, and MuleSoft integration creates an AI ecosystem capable of transforming healthcare operations from reactive task management to proactive, intelligent care coordination.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p>This Salesforce Health Cloud guide provides a comprehensive overview of the key concepts, features, and benefits of Salesforce Health Cloud. It has covered the essential aspects of the platform, including its purpose, core components, and integration capabilities.\u00a0<br \/><br \/>By understanding Salesforce Health Cloud&#8217;s capabilities and potential applications, healthcare organizations can enjoy its power to maintain patient engagement, improve clinical outcomes, and enhance operational efficiency.<\/p>\n<div class=\"flex max-w-full flex-col flex-grow\">\n<div class=\"min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"1533c938-f2cd-40b6-80b1-45c7545cc267\" data-message-model-slug=\"gpt-4o-mini\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>With <a href=\"https:\/\/crm.folio3.com\/blog\/how-salesforce-agentforce-is-changing-the-game\/\" target=\"_blank\" rel=\"noopener\">Agentforce<\/a>, healthcare providers can use <a href=\"https:\/\/crm.folio3.com\/blog\/salesforce-health-cloud-automating-healthcare-through-rapid-data-and-ai-advancement\/\" target=\"_blank\" rel=\"noopener\">AI<\/a> insights. This helps them improve patient interactions and make care better.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-2 flex gap-3 empty:hidden -ml-2\">\n<div class=\"items-center justify-start rounded-xl p-1 flex\">\n<div class=\"flex items-center\">Ultimately, Salesforce Health Cloud offers a robust and scalable solution for healthcare providers to manage patient data, streamline clinical workflows, and enhance patient engagement. This platform allows healthcare organizations to improve patient care, reduce costs, and enhance operational efficiency.<\/div>\n<\/div>\n<\/div>\n<p>This guide is enough for a newbie to learn about health cloud, but still if you need any help Folio3 <a href=\"https:\/\/crm.folio3.com\/salesforce\/health-cloud-consultant\/\" target=\"_blank\" rel=\"noopener\">Health Cloud Consultant<\/a> are here to help you out in finding the best solution for your healthcare industry.\u00a0<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">FAQs<\/h2>\n<h3 id=\"primaryHeading-0-0a25d57\" class=\"elementskit-card-header\"><span class=\"ekit-accordion-title\">Is Salesforce Health Cloud HIPAA Compliant?<\/span><\/h3>\n<div id=\"Collapse-91ff1e767da56b92b76d\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-0a25d57\" data-parent=\"#accordion-67da56b92b76d\">\n<div class=\"elementskit-card-body ekit-accordion--content\">\n<p><strong>Yes.<\/strong>\u00a0The Salesforce health cloud has features that comply with\u00a0<strong>HIPAA data security<\/strong>\u00a0and privacy regulations.<\/p>\n<h3 id=\"primaryHeading-1-0a25d57\" class=\"elementskit-card-header\"><span class=\"ekit-accordion-title\">How Does Salesforce Help Healthcare?<\/span><\/h3>\n<div id=\"Collapse-81a5a8367da56b92b76d\" class=\"collapse show\" aria-labelledby=\"primaryHeading-1-0a25d57\" data-parent=\"#accordion-67da56b92b76d\">\n<div class=\"elementskit-card-body ekit-accordion--content\">\n<p>Healthcare organizations use the Salesforce Health Cloud for patient data management, improved care coordination, and customizing the patient treatment journey. Additionally, they are\u00a0automating healthcare through rapid data and AI\u00a0advancement.<\/p>\n<h3 id=\"primaryHeading-2-0a25d57\" class=\"elementskit-card-header\"><span class=\"ekit-accordion-title\">What Is the Functionality of Health Cloud?<\/span><\/h3>\n<div id=\"Collapse-8f54a7367da56b92b76d\" class=\"collapse show\" aria-labelledby=\"primaryHeading-2-0a25d57\" data-parent=\"#accordion-67da56b92b76d\">\n<div class=\"elementskit-card-body ekit-accordion--content\">\n<p>If you\u2019re curious about what is health cloud in Salesforce, here is what Salesforce health cloud features include:<\/p>\n<ul>\n<li>Patient management\u00a0<\/li>\n<li>Treatment plan creation\u00a0<\/li>\n<li>Patient appointment scheduling\u00a0<\/li>\n<li>EHR data integration\u00a0<\/li>\n<li>Healthcare data analytics\u00a0<\/li>\n<li>Secure communication<\/li>\n<\/ul>\n<h3 id=\"primaryHeading-3-0a25d57\" class=\"elementskit-card-header\"><span class=\"ekit-accordion-title\">Is the Salesforce Health Cloud an EHR?<\/span><\/h3>\n<div id=\"Collapse-e06bf2567da56b92b76d\" class=\"collapse show\" aria-labelledby=\"primaryHeading-3-0a25d57\" data-parent=\"#accordion-67da56b92b76d\">\n<div class=\"elementskit-card-body ekit-accordion--content\">\n<p><strong>No.<\/strong>\u00a0The Salesforce Health Cloud is not an electronic healthcare record (EHR) system. However, it\u00a0<strong>integrates EHR systems<\/strong>\u00a0using a platform for patient data management and interactions beyond standalone EHR functionality.<\/p>\n<h3 id=\"primaryHeading-4-0a25d57\" class=\"elementskit-card-header\"><span class=\"ekit-accordion-title\">What Is Salesforce Patient 360 for Health?<\/span><\/h3>\n<div id=\"Collapse-932383a67da56b92b76d\" class=\"collapse show\" aria-labelledby=\"primaryHeading-4-0a25d57\" data-parent=\"#accordion-67da56b92b76d\">\n<div class=\"elementskit-card-body ekit-accordion--content\">\n<p><strong>Salesforce Patient 360<\/strong>\u00a0is a health cloud concept that provides a unified view of a patient&#8217;s healthcare journey using aggregated data from different sources.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- \/wp:heading --><!-- wp:heading {\"level\":3} --><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5873f3a3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5873f3a3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1eeb4c41\" data-id=\"1eeb4c41\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13f97fbe elementor-author-box--layout-image-left elementor-author-box--align-left elementor-widget elementor-widget-author-box\" data-id=\"13f97fbe\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/crm.folio3.com\/blog\/wp-content\/uploads\/2024\/01\/hm-pic.webp\" alt=\"Picture of Hasan Mustafa\" loading=\"lazy\">\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<h4 class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tHasan Mustafa\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-author-box__bio\">\n\t\t\t\t\t\t<p><strong style=\"font-size: 14px; font-weight: 600; colo: #444;\">Engineering Manager Salesforce at Folio3<br \/>\n<\/strong><br \/>\nHasan Mustafa delivers tailored Salesforce solutions to meet clients'  specific requirements, overseeing the implementation of scenarios aligned with their needs. He leads a team of Salesforce Administrators  and Developers, manages pre-sales activities, and spearheads an internal academy focused on educating and mentoring newcomers in understanding  the Salesforce ecosystem and guiding them on their professional journey. <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6443c42 elementor-widget elementor-widget-elementskit-social-media\" data-id=\"6443c42\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-social-media.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t\t <ul class=\"ekit_social_media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-048d12b\">\n\t\t\t\t\t    <a\n\t\t\t\t\t\thref=\"https:\/\/www.linkedin.com\/in\/hasanmustafaoriginal\" target=\"_blank\" aria-label=\"LinkedIn\" class=\"linkedin\" >\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-linkedin\"><\/i>\n                                                                                                            <\/a>\n                    <\/li>\n                    \t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-5f70588\">\n\t\t\t\t\t    <a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/trailblazer\/hmustafa2\" target=\"_blank\" aria-label=\"Trailblazer\" class=\"cloud\" >\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-cloud\"><\/i>\n                                                                                                            <\/a>\n                    <\/li>\n                    \t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Salesforce Health Cloud is the trusted, connected, AI-first platform for healthcare, built on a deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. Healthcare and life sciences organizations using Salesforce are seeing an average 25% savings on operational costs. Organizations, including John Muir Health, Humana, and bluebird bio, have adopted Health Cloud to [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":10,"featured_media":6708,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[16],"tags":[],"class_list":["post-6531","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-health-cloud"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Salesforce Health Cloud 101: Complete Guide<\/title>\n<meta name=\"description\" content=\"Explore Salesforce Health Cloud! Complete guide covers implementation, integration, and scope. 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