Salesforce Marketing Cloud Support and Maintenance
We Keep Your,
Salesforce Marketing Cloud
Running 24/7!
We provide ongoing support and maintenance, fixing what breaks, maintain what matters, and keep your Salesforce Marketing Cloud optimized for peak performance. Our teams ensure your campaigns stay live, your data stays clean, and your conversions never stall.
Our Certifications
Work with some of the most experienced certified Salesforce Marketing Cloud consultants and specialists, boasting expertise across the entire ecosystem.
Our Salesforce Marketing Cloud Support and
Maintenance Services
Ongoing Support & Maintenance
Our support and maintenance services keep your Marketing Cloud platform running smoothly. We monitor your implementation, conduct regular health checks, apply security updates, fix bugs, and troubleshoot any issues.
We also offer advice to help you fully utilize Marketing Cloud capabilities and enhance your marketing strategies. With prompt responses and emergency maintenance, we ensure minimal disruption.
We help with:
- Routine system health checks
- Troubleshooting issues before they affect your campaigns
- Updating features and configurations as your business grows
- 24/7 technical support from certified Salesforce experts
Journey Builder Monitoring & Fixes
We closely track your customer journeys in Journey Builder, rapidly detecting and troubleshooting any issues that arise.
By monitoring engagement metrics, we identify opportunities to optimize journeys to boost conversions. Our team also applies the latest Journey Builder updates and fixes bugs to maintain stellar performance.
We provide:
- Real-time monitoring of customer journeys
- Quick fixes for broken or paused journeys
- Optimization suggestions to improve engagement
Connector & Integration Maintenance
Integrations are key for getting data insights. We maintain all your Marketing Cloud connectors and API integrations to ensure reliable data flows between systems. By regularly testing data flows and addressing changing needs, we provide an optimized, integrated experience.
Our integration maintenance services include:
- Regular sync checks and performance monitoring
- Fixing broken connections or failed data transfers
- Updating APIs and connectors as needed
Einstein Engagement Setup & Health Checks
Our team helps you leverage Einstein Engagement Scoring to determine customer interest. We set up Einstein, integrate data from your CRM and other systems, monitor model performance, and optimize over time to improve predictive accuracy. Regular health checks safeguard reliability.
We offer:
- Initial setup and configuration of Einstein tools
- Ongoing performance audits
- Reports to track engagement and recommendations for improvement
User Management & Role Permissions
We handle all user and role permission management, ensuring your team has appropriate Marketing Cloud access while restricting sensitive functions. As your users and needs evolve, we’ll make permission adjustments so you maintain security without limiting productivity.
We support:
- Setting up new users
- Managing roles and permissions
- Removing inactive users
- Ensuring data security and compliance
Managed Support Services
For complete peace of mind, our managed support goes beyond standard services for a fully-optimized, high-functioning Salesforce Marketing Cloud environment.
Our hands-on team essentially functions as your in-house Marketing Cloud experts, handling maintenance, maximizing usage, addressing needs proactively, and providing ongoing strategic guidance.
Our managed services include:
- Dedicated support teams
- Monthly maintenance plans
- On-demand expert consultations
- Continuous system optimization
Common Salesforce Marketing Cloud Issues Businesses Face
(And How We Fix Them!)
Challenge
Customer journeys stop unexpectedly or don’t function the way they should.
Our Solution
We monitor your Journey Builder flows regularly. If a journey breaks, we fix it fast and make sure it won’t happen again. We also help you design better journeys that guide your customers across key touchpoints.
Challenge
Einstein tools aren’t delivering the insights or personalization you expected.
Our Solution
We set up and fine-tune Einstein tools to match your goals. Our team checks if the data feeding Einstein is correct and makes adjustments where needed, so AI-enabled insights actually help your marketing.
Challenge
Customer data from other systems (like your CRM or website) doesn’t appear correctly in Marketing Cloud.
Our Solution
We keep your systems connected and in sync. If data isn’t flowing properly, we check all connections, update any outdated settings, and make sure the right data is coming in. You’ll always have the information you need to run campaigns confidently.
Keep your Salesforce Marketing Cloud running smoothly. Let us handle the tech while you focus on results!
What Makes Folio3 CRM a Trusted Salesforce Marketing Cloud
Ongoing Support Partner?
We are a certified Salesforce consulting partner with years of expertise in Marketing Cloud implementations, integrations, and custom solutions. Our dedicated team stays on top of the latest Marketing Cloud products, features, and best practices.
Our proven Salesforce credentials and focus purely on the Salesforce ecosystem means we understand Marketing Cloud inside out. With our expertise, you can stop worrying about technical issues and instead concentrate on marketing innovation.
Our credentials speak for themselves:
ISO 9001
Certified Processes to Ensure Reliable Support
ISO 27001
Enterprise-Grade Security
Our Portfolio of Salesforce Solutions
Major Key Technologies, our success is measured by the milestones our clients achieve. Explore how we've empowered businesses with cutting-edge solutions, driving growth and innovation.
We helped Wealth Architects improve their email system by connecting Salesforce with Outlook and Gmail. We set up automatic lead creation from emails and made a custom Salesforce app for secure access. We also added DocuSign to make signing documents easier.
Folio3 helped Electrocore enhance their Salesforce CRM by improving sales cycle tracking and service delivery while ensuring HIPAA compliance. We integrated Salesforce with marketing automation and Oracle NetSuite ERP for a streamlined order-to-cash process. The solution also improved data synchronization and provided better insights for customer engagement.
Trusted by
Industry Leaders Across Sectors
Make your marketing campaigns chaos-free! Get reliable, round-the-clock Salesforce Marketing Cloud support!
Global Enterprises Count On Folio3
Majorkey
We used Folio3 over the last 3+ years for many projects, including org merges, complicated workflows and enhancements. Folio3 is was very detailed in the work. They are experts. They can explain complicated tasks so even the novice in the room can understand. Appropriate and reasonable timelines are assigned so that there are no issues with any tasks for transition. The project closed without any hang ups or hold ups and we continue to do enhancements on the application with Folio3.
Sunhero
Folio3 did a great job in scoping the request and keeping communication going throughout the task This was a very ambiguous request and they managed to troubleshoot the issue and explore different options. I would hire them again
Frequently Asked Questions (FAQs)
Our certified Marketing Cloud consultants can troubleshoot any issues you face with the platform. We identify problems, provide solutions and optimize configurations for peak performance. With in-depth expertise, we get to the root of technical glitches so you can focus on marketing campaigns instead of platform problems.
Yes, our Marketing Cloud audit examines your entire implementation to ensure optimal use according to Salesforce best practices. We thoroughly inspect integration with other systems, data flows, user management, security settings, Journey Builder, Einstein, email deliverability and more. You receive actionable insights to improve effectiveness.
Journey Builder is one of the most powerful tools in Salesforce Marketing Cloud, but it’s also where things can go wrong if not managed properly. We help by reviewing your existing journeys, checking for delays, broken triggers, or timing mismatches. Then, we optimize them for better delivery, engagement, and efficiency. Whether it’s simplifying logic, fixing audience filters, or cleaning up journey versions, Folio3 CRM ensures your journeys are working as intended and delivering real results.
Yes, we provide role-specific training for your team, whether they’re marketers, campaign managers, or CRM admins. We help your team learn how to use the platform effectively, run campaigns, set up automation, and understand reporting. Training sessions can be live, recorded, or tailored to your needs. Our goal is to make sure your team can confidently use Salesforce Marketing Cloud without always needing outside help.
Yes, we offer full-scope Salesforce managed services, putting our team of experts at the helm of your Marketing Cloud. We serve as your in-house admins, handling the entire platform, from maintenance and monitoring to optimization and strategic direction. This enables you to derive maximal value without needing technical resources.