Hire Salesforce Service Cloud Consultants & Developers
Your Customers Deserve
Better Experiences
We Ensure Your
Service Cloud Delivers It
Behind every reliable customer support team is an optimized Salesforce Sales Cloud setup. Our team of certified Salesforce Service Cloud consultants and developers work as your ongoing development partners, ensuring your support engine runs smoothly.
Our Certifications
Folio3 CRM enables you to hire Salesforce consultants and developers with expertise and certifications across different products and industries.
Services Our Salesforce Service Cloud Experts Offer
Ongoing Development
Folio3 CRM enables you to hire Salesforce Sales Cloud developers that offer ongoing development solutions that sign perfectly with your evolving CRM needs.
As your workflows grow more complex or your customer expectations change, we provide you with top 1% Salesforce service cloud experts who optimize features, streamline processes, and integrate new functionalities.
We enable:
- Workflow Enhancements & Automation Updates
- Feature Expansion & Custom Component Development
- Integration with Third-Party Tools
- Regular System Optimization & Performance Tuning
Case Management
Handling cases is the most important part of a customer support team’s daily operations. Our Salesforce Service Cloud experts configure intelligent, scalable case management workflows that help your team track, prioritize, and resolve customer issues faster.
We simplify how your customer support teams interact with cases and automate routine tasks. With every case tied to the right data and process, your support becomes smarter and more responsive.
We create solutions for:
- Custom Case Routing & Assignment Rules
- Escalation Management
- Automated Notifications & SLA Tracking
- Omni-Channel Case Integration
Dashboard Customization & Development
It’s important for your data to serve a purpose and aid decision making for your stakeholders. We design and develop custom Salesforce dashboards that give decision-makers in your support and service teams full visibility into performance, customer satisfaction, and workload insights.
Our custom dashboards intuitively present your team’s KPIs and help you make decisions for enabling better, more efficient processes.
We enable:
- Real-Time Service Performance Dashboards
- Agent & Team Productivity Tracking
- Case Volume & Response Time Analytics
- Customer Feedback & CSAT Visualization
Salesforce CTI Integration
Our Salesforce Service Cloud developers integrate your Salesforce-powered systems with Computer Telephony Integration (CTI) tools, so your teams can handle calls directly. No need to switch screens or lose context during customer interactions.
We automate call logging, bring up customer records instantly, and make every interaction smoother and more personalized.
Our solutions enable:
- Screen Pop for Incoming Calls
- Click-to-Call from Within Salesforce
- Automatic Call Logging & Call History
- Real-Time CTI Activity Tracking
Ongoing Support & Maintenance
We ensure your Salesforce Service Cloud never slows down nor rund into issues you can’t fix. Our ongoing support and maintenance keeps your CRM environment bug-free, up-to-date, and ensure high performance with minimal downtime.
We enable:
- Proactive Issue Monitoring & Bug Fixes
- Timely Salesforce Updates & Security Patches
- User Training & Admin Support
- Health Checks & System Audits
Challenges Our Salesforce Service Cloud Experts Solve
Challenge
Customers often wait too long for answers because requests aren’t prioritized or assigned properly. Important cases slip away, and agents waste time figuring out what to do next.
Our Solution
We customize Salesforce Service Cloud to route every case to the right person automatically. We help you set priorities, automate follow-ups, and give your agents the tools to respond quickly and accurately.
Challenge
You’re running support operations, but you don’t know what’s working and what’s not. You can’t see how many open cases you have, how your team is performing, or whether your customers are satisfied.
Our Solution
We build dashboards that show exactly how your support team is doing. You’ll be able to track response times, resolution rates, and customer feedback.
Challenge
Your customers reach you out through email, phone, or chat. However, if your team can’t view approaches from different channels in one place, they won’t be able to respond in time. This creates confusion, delays, and repeated conversations.
Our Solution
We bring all your customer channels into one platform. Whether it’s chat, email, forms, or phone calls, we make sure your agents can see and respond to everything from a single dashboard.
Don’t let service slowdowns hurt your business. Hire certified Salesforce Service Cloud developers for ongoing development.
Hiring Models We Offer
Choose the right hiring model for your specific ongoing Salesforce Service Cloud development needs.
Hourly
- Best for: Short-term tasks, maintenance, and ad-hoc development needs
- Flexible & Affordable: Pay only for the hours you use
- Ideal for: Small and medium-sized businesses needing occasional Salesforce Sales Cloud support
- Fast Onboarding & Scalability: Quick onboarding and immediate scalability
Full Time
- Best for: Long-term, ongoing Salesforce Sales Cloud development
- 100+ hours/month: of dedicated, ongoing Salesforce Sales Cloud development
- Ideal for: Enterprises looking for a specialized, dedicated Salesforce team for ongoing development and customization.
- Seamless Team Integration: Rapid integration with your internal team
Choose the Right Salesforce Service Cloud Experts for Hire
- Developer
- Integration Expert
- Consultant
- CRM Analyst
- Administrator
- QA Engineer
- CPQ Specialist
- Migration Expert
Why Choose Folio3 CRM To Hire Salesforce Service Cloud Consultants and Developers?
Pre-vetted Salesforce Sales Cloud Experts
Our team goes through a rigorous screening process, so only the top 1% Salesforce experts join us. We have certified Salesforce consultants, admins, developers, and architects specializing in Service Cloud.
Reliable Ongoing Support & Maintenance
We act as an extension of your team for ongoing support, maintenance, and optimization needs. Our experts proactively monitor your systems 24/7 to prevent issues before they happen.
Experience Across Industries and Service Models
With 100+ successful Salesforce implementations, our experts have worked with leading companies across industries. We have delivered everything from simple call center cloud setups to advanced field service management integrations.
Our Portfolio of Salesforce Solutions
Major Key Technologies, our success is measured by the milestones our clients achieve. Explore how we've empowered businesses with cutting-edge solutions, driving growth and innovation.
We helped Wealth Architects improve their email system by connecting Salesforce with Outlook and Gmail. We set up automatic lead creation from emails and made a custom Salesforce app for secure access. We also added DocuSign to make signing documents easier.
Folio3 helped Electrocore enhance their Salesforce CRM by improving sales cycle tracking and service delivery while ensuring HIPAA compliance. We integrated Salesforce with marketing automation and Oracle NetSuite ERP for a streamlined order-to-cash process. The solution also improved data synchronization and provided better insights for customer engagement.
Trusted by
Industry Leaders Across Sectors
Our Insights
December 27, 2024
What is Salesforce Service Cloud The Ultimate Guide
Folio3 proposed a comprehensive solution to address Easilock’s challenger. This solution ecompassed the customization of Easilock’s Shopify store, including feature such as sign-up/approval processes, B2B catalog setup, and more..
Read more
February 12, 2025
Features of Service Cloud Salesforce
Folio3 proposed a comprehensive solution to address Easilock’s challenger.This solution ecompassed the customization of Easilock’s Shopify store, including feature such as sign-up/approval processes, B2B catalog setup, and more.
Read more
January 9, 2024
Salesforce Service Cloud Wants You Use Gen AI
Folio3 proposed a comprehensive solution to address Easilock’s challenger.This solution ecompassed the customization of Easilock’s Shopify store, including feature such as sign-up/approval processes, B2B catalog setup, and more.
Read moreGlobal Enterprises Count On Folio3
Majorkey
We used Folio3 over the last 3+ years for many projects, including org merges, complicated workflows and enhancements. Folio3 is was very detailed in the work. They are experts. They can explain complicated tasks so even the novice in the room can understand. Appropriate and reasonable timelines are assigned so that there are no issues with any tasks for transition. The project closed without any hang ups or hold ups and we continue to do enhancements on the application with Folio3.
Sunhero
Folio3 did a great job in scoping the request and keeping communication going throughout the task This was a very ambiguous request and they managed to troubleshoot the issue and explore different options. I would hire them again
Frequently Asked Questions (FAQs)
The cost to hire Salesforce Service Cloud consultants depends on experience level and scope of work, but often ranges from $30 – $100 per hour. Packaged consulting engagements typically start around $5,000. Managed services for ongoing support are usually $3,000+ per month. Our team works within any budget to maximize ROI.
Certified Salesforce Service Cloud consultants can help with:
- Initial setup & configuration
- Integration with call centers & other customer service software
- Process optimization for routing, case deflection, etc.
- Omni-channel implementation for call, chat, text, social media, etc.
- Customization of agent console, workflows, portals, and apps
- Data reporting, security, scalability, and more
Salesforce Service Cloud provides one of the most interactive and visually appealing dashboards and customizable reports. It facilitates your organisation in accurately measuring service metrics and tracking performance indicators, which are crucial in understanding customer success, satisfaction, and average handle time.
Furthermore, the Salesforce Service Cloud Dashboard is highly customizable in order to generate reports and provide real-time visibility at a glance for all data. These dashboards come in handy when you need to drill down to get information about the performance of your client engagement centre, help desk, or even call centre.
Everything could be done with a snap, and none of your resources is overloaded. Rather a quick and accurate report is available in real-time.
Service Cloud is focused on customer service processes like cases, omnichannel support, and call centers.
Sales Cloud covers the sales pipeline, lead management, quoting, account management, and sales productivity features. They can work together for a complete CRM solution.
Salesforce Service Cloud developers typically cost between $35-$125 per hour based on skills and experience level. Less complex apps and integrations start around $1,000+, while complex custom omnichannel, AI, or industry specific features range from $10,000+. Packaged development projects are also offered by reputable firms.