Salesforce Support and Maintenance Services
Avoid downtime and data loss. Get 24/7 Salesforce support and maintenance service for all of your Salesforce clouds.
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We are Your #1 Trusted Salesforce Help Desk
Forget about Salesforce-related issues, downtime, and data losses. As Certified Salesforce Partner and Consultant, we solve all of your Salesforce troubles and provide the right solutions to grow your business.
How Can We Help?
Information Administration
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Information Administration
Data
Administration
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Data Administration
Daily Administration
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Daily Administration
User
Help Desk
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User
Help Desk
24/7 System Monitoring
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24/7 System Monitoring
Monthly
Health Checks
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Monthly
Health Checks
Development Support
Troubleshooting
We promptly react to complex performance/security/other Salesforce issues, which need to be fixed on the code level that can maximize the potential of your existing infrastructure.
System Evolution
We implement enhancements, including substantial ones, to a Salesforce solution according to change requests and modify default functionality quickly and with no impact to current business operations in Salesforce.
Custom Development
Our Salesforce developers are equipped with the most up-to-date CRM trends, development abilities, and seasoned business research knowledge to create unique features that are aligned with conventional Salesforce apps and meet company needs. Along with monthly upgrades, we develop any Salesforce customizations to ensure that your Salesforce deployment runs smoothly and reliably.
Development
Salesforce Products We Specialize In
No matter what part of the huge Salesforce ecosystem you are working with, we help you manage your business activities, boost your sales and bring productivity to your business processes.
Sales Cloud
Sales Cloud integrates all customer information into a single platform that includes marketing, lead generation, sales, customer service, and business analytics, as well as access to thousands of apps via the App Exchange. It helps with sales, marketing, and customer service in both B2B and B2C settings.
Service Cloud
Salesforce Service Cloud is a customer care platform to provide quick and personalized support virtually over any platform, including phone, email, instant messaging, Twitter, Facebook, and other social media platforms.
Marketing Cloud
Salesforce Marketing Cloud is a one-stop solution for all the marketing needs of an organization. It includes user journey management, email, mobile, social media, site personalization, advertising, content production, content management, and data analysis capabilities.
Community Cloud
Community Cloud is an online social network that allows businesses to develop branded websites that link consumers, employees, and partners. It gives them the data and records they need to get their job done quickly.
Financial Service Cloud
For your financial services team, a platform that can do it all. It's a platform that's been proven to deliver real-time access to crucial data, visibility into unique customer journeys, and actionable insights at every point of the customer journey.
Nonprofit Cloud
Nonprofit Cloud is the full suite of Salesforce solutions designed to help NGOs overcome their technological issues. It comprises Salesforce products such as Sales Cloud, Marketing Cloud, and Communities, as well as Salesforce.org solutions designed exclusively for charities.
Commerce Cloud
A unified cloud-based eCommerce platform with a mobile-first strategy that is available as a SaaS solution for businesses. The main goal is to provide customers and stores with a consistent experience across numerous channels.
Salesforce CPQ
Salesforce's CPQ, or Configure, Price, Quote Software, is a sales tool that allows businesses to deliver correct pricing for every product configuration scenario.
Salesforce Chatter
Salesforce Chatter is a big communication platform that brings together departments that have never previously communicated. It's a fantastic resource for Salesforce users searching for advanced software solutions, such as ERP to Salesforce connection.
Salesforce Pardot
Salesforce Pardot is a complete marketing automation system designed for small and medium-sized businesses. It works with Salesforce Sales Cloud, one of the best CRM software systems on the market, to help companies manage, analyze, automate, and measure the success of sales and marketing initiatives.
Heroku
Heroku is one of the very first cloud-based platform-as-a-service (PaaS) that supports a variety of programming languages.
Mulesoft
MuleSoft is a software business that specializes in application, data, and device integration. Essentially, the company's goal is to connect all of your applications so that data flows smoothly between them all, regardless of the device used to access them.
Salesforce Mobile
The Salesforce mobile app is a business-class software that lets your users access your company's CRM data from their phone or tablet.
Tableau Analytics
Tableau is a visual analytics platform or tool that is used to convert data to solve problems and show data in a visual format to gain data insight and enable people and businesses to make the most of their data.
Lightning Component
MuleSoft is a software business that specializes in application, data, and device integration. Essentially, the company's goal is to connect all of your applications so that data flows smoothly between them all, regardless of the device used to access them.
Chatbot
Einstein Bots are automated chatbots from Salesforce that may be used for customer service or sales enablement.
Salesforce support process and workflow
Problem Analysis & Consulting
Based on inputs from multiple departments and incident history, we begin our approach by examining your existing infrastructure and business requirements. We undertake knowledge transfer and mining by documenting and handing over settings and customizations to the appropriate resources.
Salesforce Service Delivery
With extensive research and monthly reporting, we deliver the desired scope on time. We are a well-known provider of Salesforce support services that adhere to our client’s standards and confidentiality.
Improvements
Based on your business needs, we provide monthly or quarterly improvements proposals and cover all the significant improvements areas for a better user experience.
Hire Salesforce Certified Experts with Folio3
To keep the hiring process seamless, we follow a simple hiring and engagement model. Our hiring model is designed to focus on what's best suited to your projects, with rapid delivery and 100% project satisfaction.
Fixed Cost
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Fixed Cost
Dedicated Hiring
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Dedicated Hiring
Build Your Team
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Build Your Team
More Salesforce Success Stories
Folio3 helped MajorKey in merging two separate SalesForce Companies into one. Through the merger, we achieved the following objectives for MajorKey
- Single source of Sales Data
- Improved Analytics & Reporting
- Streamlined Financial Visibility
- Enabled Sales Cross/Upselling
- Reduced Administrative overheads
- Improved Sales Visibility
- Reduced Licensing Costs
Gabrielle Sampson
Business Consultant
200+
MajorKeys
$100+Million
Evo Systems is a U.S.-based company that manufactures windows, doors, glass and related specialty parts to the construction industry.
Folio3 helped Evo Systems build Multiple Salesforce connectors to help enrich their CRM experience.
The connector achieved the following benefits for Evo Systems.
- Seamless communication between Salesforce and other systems.
- Opportunity Management in Salesforce
- Deal Management in Salesforce
- Proposal Management in Salesforce
Evo
Distribution
50 - 100+
Evo Systems
$100+Million
Salesforce Financial Services Cloud Implementation Support for an independent Wealth Management firm
Our client is an independent wealth management firm located in Silicon Valley. They help their customers navigate the financial and personal challenges that come with change and complexity and also ask them big questions about what they want from their lives.
Folio3 helped this client with supporting their Salesforce Financial Services Cloud Implementation through the below activities:
- Address Management
- Data Migration
- Workflows and Templates
- End user training
- Dashboards and Reporting
- Box, Google Ads, MailChimp Integration
Wealth Management Firm
Financial
50 - 100+
$100+Million
Mountain View, CA USA
The customer is a Global Medical Device Manufacturing company specializing in Neuromodulation, Vagal Nerve Stimulation (VNS), Neuroscience, and Bioelectronic Medicine.
Our client is an independent wealth management firm located in Silicon Valley. They help their customers navigate the financial and personal challenges that come with change and complexity and also ask them big questions about what they want from their lives.
With a mission to help patients across the globe who suffer from pain and chronic conditions, they fulfill this goal by harnessing the power of nVNS, innovation, and technology to develop safe and clinically backed treatments.
- Streamlining workflows
- Data Migration
- Improvement in managing clients’ records
- A self-service portal
- Einstein Opportunity Insights
- Dashboards and Reporting
- Deliver personalized advice across channels
Device Manufacturing Company
Healthcare
50 - 100+
$100+Million
Basking Ridge, NJ USA
FAQ
Why choose folio3 Salesforce
Clients (banks, booksellers, software giants, game start-ups) that trust and value us enough to be our best spokespersons.
Clients (banks, booksellers, software giants, game start-ups) that trust and value us enough to be our best spokespersons.
Employees whot understand the dual commitment at Folio3, Customers first, Employees forever.
Our experience with Folio3 has been beyond expectations. Folio3 has completed multiple Salesforce development projects as well as provided suggestions for enhancements for our CRM. The workshops were planned with my team and discussed in detail. Folio3 brings the expertise needed for our organization.