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Why Use Salesforce Service Cloud Solutions

Elevate customer support across all channels with Salesforce Service Cloud implementation. From the help desk to social media channels, Salesforce Service Cloud solutions enables you to provide world-class customer service.

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customer service software

Increase in customer satisfaction

Increase in customer retention

Increase in agent productivity

Faster case resolution

Increase in first contact resolution

Users experienced Effective Email Campaign

Decrease in support cost

Get more information on how Folio3 can help amplify your Salesforce performance.

Benefits of using Salesforce Service Cloud Services

Enhance client care interactions across all channels, at any time, and from any location. With the expertise of a Salesforce Service Cloud consultant, achieve personalization and automation, revolutionizing the total customer experience. Deliver world-class service effortlessly with Salesforce Service Cloud Solutions.

Omni-Channel setup and routing

Omni-channel enables you to provide customer service across nearly all service channels. Phone, email, web form, social networking platforms (such as Facebook, Instagram, and Twitter), community sites, mobile chats, and video chats are all examples of this. Multichannel support gives your consumers a variety of ways to communicate with your organization, depending on their preferences. You may intelligently route cases to the relevant service agents using Omni-Channel routing.

Case Management

The entire case lifecycle is covered by Service Cloud Case Management: creation, prioritizing, assignment, escalation, reassignment, and closure. You can also define criteria that should impact each of these stages, and Service Cloud will take care of it automatically. For instance, if you want case priority and type to determine which agent is assigned to a case, Service Cloud evaluates this data and initiates the appropriate assignment process.

Service Contracts and Entitlements

Set up Service Level Agreements (SLAs) with entitlements that allow service reps to determine the level of service they are required to allow to provide...

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Service Contracts and Entitlements

Set up Service Level Agreements (SLAs) with entitlements that allow service reps to determine the level of service they are required to allow to provide to a customer. The agreement on the services a customer receives is contained in a service contract. In addition, entitlements provide information on which customers should receive which services based on SLAs.

Service Cloud Console

We provide a quick Service Cloud console setup that allows your service agents to see all of the client data in one place. Keep track of your customers' history, no matter which channel...

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Service Cloud Console

We provide a quick Service Cloud console setup that allows your service agents to see all of the client data in one place. Keep track of your customers' history, no matter which channel they utilise. Customers' questions can be answered by consulting knowledge articles.

Data Migration

It's critical to transfer data while switching from one platform to another. Data migration allows you to seamlessly transfer data from your old platform to Salesforce. We provide..

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Data Migration

It's critical to transfer data while switching from one platform to another. Salesforce Data migration allows you transfer you existing data to Salesforce platform. Folio3 Experts help you in Salesforce Service Cloud data migration services to migrate your data from Desk.com to Service Cloud.

3rd Party Integration Service

We can integrate Salesforce Service Cloud with a variety of different cloud services and third-party applications...

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3rd Party Integration Service

We can integrate Salesforce Service Cloud with a variety of different cloud services and third-party applications to give you a better experience and a unified view of your data.

Field Service

To solve an issue, service representatives are sometimes required to work with field employees. Using smart mobile devices in conjunction with Salesforce Service Cloud, the field service staff can provide smarter, faster, and more personalized services. The Field Service Team is qualified to gain access to account information and create a work order for a case in order to fix customer difficulties. They may also book field agent appointments, track material use, and manage their schedules in real-time.

Lightning Service Console

It provides service agents with a comprehensive picture of each situation, including a 360-degree view of the customer. The lightning Service...

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Lightning Service Console

It provides service agents with a comprehensive picture of each situation, including a 360-degree view of the customer. The lightning Service Console enables them in quickly resolving situations without having to switch between tabs and having all of the necessary information at their fingertips in a very simple and practical manner. All of the agents' personal workspaces are located here. Aside from displaying the case's history and current status, it also displays customer and account information and allows agents to search for required knowledge articles from within the case record.

Knowledge Database Setup

Our Salesforce Customization services offer you with custom tools and records that create a unique buyer experience. Our team of developers have sound knowledge...

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Knowledge Database Setup

One of the finest methods to deliver excellent customer service is to use a knowledge base. Knowledge Base has it all covered, whether it's client self-service or support employees looking for the appropriate answers. Agents can easily give clients with the relevant information and share it with a single click thanks to a knowledge base located right at the console. Integrate a Knowledge Database into your service website and empower your consumers to solve their own concerns.

Community Setup

By providing a single location for your clients to locate solutions, you can convey world-class benefits. By associating your reps with your distributors, affiliates, and providers, you can manage social listening, content, commitment, and work process all in one place and give superior service. Salesforce Service Cloud community setup allows you to share information and collaborate with others. Community is similar to a discussion forum where you may share and discuss business concerns with key members of your team.

Service Analytics

Service Analytics powered by Salesforce Einstein delivers insights into department and agent performance to both service agents and service managers. There are reports of various levels of intricacy available. It could be a report on the rate of first contact resolution. Alternatively, you can look at the number of case reassignments per case type, which shows an average customer satisfaction (CSAT) rate for each case type, as well as the agents who reassign cases more than a specific number of times per week. Apart from reporting, Service Analytics can make recommendations to an agent on how to increase customer satisfaction, for example.

Einstein Bots

Salesforce Einstein may be used to power your chats in some circumstances. This will free up some of your agents' time and provide consumers with quick replies to questions...

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Einstein Bots

Salesforce Einstein may be used to power your chats in some circumstances. This will free up some of your agents' time and provide consumers with quick replies to questions like order status, flight information, and so on. Only if your chat bot is unable to assist clients will it transfer them to agents who are knowledgeable about the customer's issue.

App Builder

One of the finest methods to deliver excellent customer service is to use a knowledgebase. Knowledge Base has it all covered, whether it's client self-service...

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App Builder

Custom Reports and Dashboards

Custom reports and dashboards help you make better decisions. It also aids in the tracking of cases and customer information to provide a 360-degree view of the customer. It provides a single-pane view of the....

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Custom Reports and Dashboards

To make your meetings hassle-free Custom reports and dashboards are best choice. They help you in making better decisions by tracking a 360-degree view of the customer. It provides a single-pane view of the entire business in real time. Sales reps may dig deeper while managing accounts with the help of quick and simple report production. It could be a report on the rate of first contact resolution. Alternatively, you can look at the number of case reassignments per case type, which shows an average customer satisfaction (CSAT) rate for each case type, as well as the agents who reassign cases more than a specific number of times per week.

Service Cloud Einstein — Artificial Intelligence (AI) for customer service

Cloud-based service Because AI is incorporated right into Service Cloud, your service channels, and your CRM data, Einstein makes AI simple to utilize. You can provide more enjoyable and smarter self-service with AI for customer service. With Einstein Bots - Salesforce chatbots that can take action - assist customers in resolving routine and top issues. Furthermore, it assists in providing the information that service reps require at a faster rate. With Einstein Case Classification, AI is utilized to assess incoming cases and predict case fields for any language, saving agents time. With Einstein's intuitive controls and integrated Salesforce UI, it's simple to prepare, train, and deploy. Furthermore, AI provides employees with future talents, such as agent coaching.

DatoramaAsset and Order Management

We, at Emizentech, allow you to personalize your work order settings as well as create work types, which serve as templates for support agents to assist them to standardize field service operations. We also...

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DatoramaAsset and Order Management

We, at Emizentech, allow you to personalise your work order settings as well as create work types, which serve as templates for support agents to assist them standardise field service operations. We also set up information articles to aid the agents in their search for work types. With just a few clicks, we can provide our clients and agents with the tools they need to manage and track orders quickly.

Workflow and Approvals

Workflow gives service agents the ability to design and automate customer service or approval processes with a simple drag-and-drop feature. By allowing customers access to company operations, the Service Automation Process improves customer service. Furthermore, by automating common activities, it simplifies a complex service process. It makes recommendations and helps agents through procedures using dynamic interfaces that adapt to their needs as they travel through each phase. We can also provide AI-powered contextual recommendations through automated customer support.

Need to bring maximum value for your sales, customer service, and marketing? Folio3 Salesforce Service Cloud partner can advise you.

Our Expertise in Salesforce Service Cloud Services

As certified salesforce service cloud experts, we offer you unique expertise across the entire Salesforce universe. Explore our Salesforce Service Cloud Solutions to take your business to the new heights of success.

Hire Certified Folio3 Salesforce Service Cloud Consultant

To keep the hiring process seamless, we follow a simple hiring and engagement model. Moreover, our hiring model are designed to focused what's best suited to your projects, with rapid delivery and 100% project satisfaction.

Fixed Cost

The fixed cost project model is perfect if you have already figured out what needs developing and how long it will take, as this allows them to do their job ...

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Fixed Cost

The fixed cost project model is perfect if you have already figured out what needs developing and how long it will take, as this allows them to do their job efficiently without wasting time on unnecessary elements of development or work that could be done elsewhere in order to save costs while still meeting deadlines! This model lets you hire Salesforce developers based on the time required to complete a certain task.

Dedicated Hiring

Employ Salesforce engineers solely for your company. You can also engage devoted and experienced specialists on an hourly basis ...

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Dedicated Hiring

Employ Salesforce engineers solely for your company. You can also engage devoted and experienced specialists on an hourly basis or for a monthly contract term, whichever works best for you!

Build Your Team

Offering the best team of Salesforce developers to our clients is something we take very seriously. You can choose the team of your choice and we offer...

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Build Your Team

Offering the best team of Salesforce developers to our clients is something we take very seriously. You can choose the team of your choice and we offer easy scale-up options as well so that you get an even greater saving.

Why choose Folio3 Salesforce Service Cloud Solutions

We are alums of Intel, Silicon Graphics, and Qualcomm; techies from MIT and Caltech entrepreneurs and inventors from Silicon Valley; enthusiasts for all things digital, big believers in technology’s potential, bigger believers in human potential.

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Years of Experience

Clients (banks, booksellers, software giants, game start-ups) that trust and value us enough to be our best spokespersons.

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Clients

Clients (banks, booksellers, software giants, game start-ups) that trust and value us enough to be our best spokespersons.

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Employees

Employees who understand the dual commitment at Folio3, Customers first, Employees forever.

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Solutions

Web and Mobiles solutions are made with love, integrity, and lots of caffeine.

FAQ

1What is Salesforce Service Cloud?

Salesforce Service Cloud Solutions is a customer relationship management (CRM) and support platform from Salesforce. Salesforce built Service Cloud on top of its Sales Cloud product, which is a popular CRM tool for salespeople.

2Can Salesforce Service Cloud genuinely help my business in terms of Customer Satisfaction or Brand identity?

You can undeniably scale your business and provide much-needed comprehensive support to your customer base with Salesforce Service Cloud Solutions. It will not only make your operations run smoothly, but it will also greatly add to your total success.

3Can you tell me what reports or dashboards I can find on Salesforce Service Cloud?

Salesforce Service Cloud provides one of the most interactive and visually appealing dashboards and customizable reports. It facilitates your organisation in accurately measuring service metrics and tracking performance indicators, which are crucial in understanding customer success, satisfaction, and average handle time.

Furthermore, the Salesforce Service Cloud Dashboard is highly customizable in order to generate reports and provide real-time visibility at a glance for all data. These dashboards come in handy when you need to drill down to get information about the performance of your client engagement centre, help desk, or even call centre.

Everything could be done with a snap, and none of your resources is overloaded. Rather a quick and accurate report is available in real-time.

4Which edition of service cloud should I opt for my business?

Implementing the correct Salesforce Service Cloud Solutions Model that meets business objectives, enterprise infrastructure demands, gives the proper flexibility to scale and readily adapts to company processes, products, and service methodologies will magnify and smooth business change, which is critical today! Choose the right model for your business from below:

SaaS

With Saas, communication, transferring of content, and scheduling meetings are made easy. SaaS is the ideal choice for small-scale businesses that do not have the necessary budget and resources to deploy on on-premise hardware. Besides, companies that require frequent collaboration on their projects will find SaaS platforms useful.

IaaS

laaS being the most flexible of cloud models gives the best option when it comes to IT hardware infrastructure. laaS is the right option if you need control over the hardware infrastructure such as managing and customizing according to your requirements. Whether you are running a startup or a large enterprise, laaS gives access to computing resources without the need to invest in them separately. However, the only downside with laaS is that it is much costlier than SaaS or PaaS cloud models.

PaaS

Paas is the preferred option if your project involves multiple developers and vendors. With Paas, it is easy to create customized applications as it leases all the essential computing and networking resources. Being a different model, Paas simplifies the app development process that minimizes your organizational costs. Besides, it is flexible and delivers the necessary speed in the process, which will rapidly improve your development times. A typical disadvantage with Paas is that since it is built on virtualized technology, you will have less control over the data processing. In addition, it is also less flexible compared to the IaaS cloud model

5Can you help me with Salesforce Service Cloud Integration services?

We’ve specialized in cloud and third-party application integration with Salesforce Service Cloud for decades, and our professionals are constantly striving to improve. Salesforce Service Cloud Integration provides a unified data view, increased communication integration, personalized services, and better customer service.

6What is the cost of implementing Salesforce Service Cloud?

Salesforce implementation cost varies from $10,000 to well over $50,000, depending on whether you want an out-of-the-box solution or a highly customized solution.

7How can I integrate my other systems and products with Service Cloud?

Cloud integration can take the form of cloud-to-cloud integration, cloud-to-on-premises integration, or a hybrid of the two. Different business components, such as data and apps, can be addressed through integrations.

Data synchronization between repositories is known as data integration. During data integration, data can be processed, transmitted, and/or changed. This is purely a data-based interaction.
Application integration – Connects different applications and ensures that functionality and interoperability are maintained. This isn’t just about data exchange. It entails sending requests and commands to start or stop business processes.

8What is the cost of Service Cloud editions?

Each tier has more features and functionality than the one before it. Lightning Professional is $75 per month per user; Lightning Enterprise is $150 per month per user, and Lightning Unlimited is $300 per month per user.

9What is the cost of implementing Salesforce Service Cloud?

Each of the four layers has more features and functions than the one before it. Sales Essentials costs $25 per month per user; Lightning Professional costs $75 per month per user; Lightning Enterprise costs $150 per month per user, and Lightning Unlimited costs $300 per month per user. Salesforce’s Service Cloud is a crucial component of the company’s offerings.

10What is the difference between the Salesforce Sales Cloud and Service Cloud?

Salesforce’s Sales Cloud and Service Cloud are both critical elements. The focus of Service Cloud is on cases and services. It assists businesses in selling their goods and services. Sales Cloud is a module that enables businesses to focus on prospective lead creation, sales growth, and possibilities.

11What is customer service and how does it help my business?

Customer service is the act of assisting and advocating for customers in their product or service discovery, use, optimization, and troubleshooting. It’s also the practises that enable teams to provide excellent customer service. When customer service is done well, it can have a significant impact on a company’s bottom line. So, regardless of how a corporation defines “success,” there can be a substantial positive association between customer service and commercial success.

12What are the features provided by Salesforce Service Cloud?

Live agent, Omni Channel, Knowledgebase, Email-to-case, skill-based routing, Macros, Milestone Tracking, and other features in the Salesforce Service Cloud are crucial tools that let agents respond to customers quickly and efficiently across all channels.

13Will my customer service data be secure on the Salesforce Service Cloud?

Cloud security is now a reality thanks to Salesforce and the Salesforce Platform. By virtue of being off-site, the cloud effectively solves a number of the aforementioned security problems. Cloud providers rely on professional cyber security teams supported by the newest security technologies to secure the safety of client data — resources that are frequently well beyond what their customers could spend on their own. To counter risks both internal and external, effective cloud providers offer security solutions at every security level, including infrastructure security, network security, and application security.